Okta Verify Multi-Factor Authentication (MFA) for SoftPro Hosted
Multi-factor authentication (MFA) is a login method that confirms a user’s identity by requiring the user to provide more than one verification factor to log in to the system. Requiring users to identify themselves with more than just a password improves security by reducing the risk of unauthorized access to your account and its data. We're implementing Okta Verify MFA for SoftPro Hosted to provide stricter login identity requirements that will minimize the chances of cyber criminals accessing your account. It will also give you the ability to manage your own password - so that you can make password changes easily and securely.
Below, you can access videos and documents for you to better understand the login experience with MFA. These resources include information on how to log in and set up MFA, how to reset your password, and how to update your MFA settings.
FAQs
Q: What is your username to log in?A: Your firstname.lastname is your username.
Q: After 3 attempts, you will be locked out. How can you login if you've been locked out?
A: The lockout period is one minute. After that one minute, you can attempt to log in again and/or reset your password by clicking on the "Forgot Password" link.
Q: I forgot my password. What do I do?
A: Click "Need Help Signing In?", then "Forgot Password." For the reset via email option, put in just your username, which is your firstname.lastname. If you have set up a password recovery option via SMS text and/or voice call, you may use either of those options instead.
Q: How do I switch between MFA options when logging in?
A: Click on the dropdown arrow to choose between your options, depending on what you have set up.
Q: Who should you contact if you have questions about MFA or the new login process?
A: You can contact SoftPro Support at 800-219-8028 or hostedsupport@softprocorp.com.
View more questions and answers from our live webinars here.
Videos
Watch the videos below to learn how to set up your MFA options, how to reset your password, and how to manage your MFA settings.
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How to set up your MFA options: |
How to reset your MFA password: |
How to manage your MFA settings: |
User Guides
View the user guides below for step-by-step instructions on the new MFA login process.
Webinar Resources
If you weren't able to attend one of our live webinars to learn more about Okta Verify MFA, we've added a video recording of the webinar and also created a Q&A document from the webinars. Access the video and the document below to watch the webinar or read a list of frequently asked questions and answers regarding the MFA changes.
